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WAGAN

WAGAN

www.wagan.com
What is your customer experience with WAGAN?

WAGAN Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

WAGAN has a 1.8 star rating based on 4 customer reviews and consumers are mostly dissatisfied.

Positive Feedback

Some buyers praise product variety and a few floodlight and solar LED customers report strong performance and energy savings.

Negative Feedback / Risk Areas

  • Repeated product failures and defective parts reported, including massage pads, cups, compressors, and inverters.
  • Poor customer service access with disconnected phone numbers and broken email form, fueling WAGAN customer complaints.
  • Problems with returns, refunds, billing disputes and warranty shipping costs, including an unauthorized $129 charge claim.

Key Takeaways for Future Customers

  • Read WAGAN reviews and expect to verify warranty and replacement procedures before purchase.
  • Document billing and refund issues promptly and confirm return shipping policies.
  • Consider product longevity concerns when evaluating price and membership or repeat-purchase needs.

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Media from reviews

To let Wagan and others now about the history with the products length of operational use.
WAGAN - Defective part air nozzle valve
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Show reviews that mention
replacement phone massage pad number massage pad phone number intraheat magnetic magnetic massage screw
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Michael T Wlb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To let Wagan and others now about the history with the products length of operational use.

To let Wagan and others now about the history with the products length of operational use.

The product is item #9989. The intra-heat massage pad.

I purchased the current product from Wagan Industries in December of 2024. The pad stopped working 2 weeks ago, and I need a replacement A.S.A.P. due to my medical difficulties.

This is the only massage pad that works I have found in the past. The pad only works for a few months (item #9989).

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Michael T Wlb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Replacement for intra-heat magnetic massage pad.Item#9989

I purchased the Intra-heat magnetic massage pad in December of 2024. It stopped working about a week ago.I've checked the electrical connections and they're fine.

Will please send me a shipping label so I can ship this back to verify the product is defective.

Please return my request at my phone or e-mail. Michael Townley.

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Gianmarco Lon

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Up your nose with a rubber hose!

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I have never been successful contacting Wagan for this or any other problem. They have an email button on their webb site that allows you to fill out information, but not send it.

Their phone number has been taken out of service, and there is no new number. I am not sure if they are truly in business or just a front for some other activity as i have not purchased anything on line from them.

Why? Because i can not get an answer to my questions.

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Resolved
Barry C Dsy

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Verified Reviewer
| map-marker Lowell, Wisconsin

Resolved: 129.00 charge

I have a 129.00 charge on my bank statement that I did not authorize . I want it removed immediately and returned to my account

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Loss:
$129
Cons:
  • Taking money not authorized

Preferred solution: Full refund

User's recommendation: Provide a phone number that works for customers service

Cathy H Qnu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Adapter needed

The number you dialed is a disconnected number. Please update your records with the correct phone number.

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Larna Usq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need replacement part

Some where in our travels between stops we loss the inside to the plug in that plugs into the car lighter plug the screw that holds the guts in became loose the guts fell out so we need the parts to the plug end.

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Anonymous
map-marker Bridgetown, Saint Michael

To enlighten the world

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I'm the owner of three Wagan Solar led floodlights1000 and recently bought the 3000.

This is the best money I have ever spent and will encourage all home owners to make the investment,you are sure to see a major improvement in your light bill.

Love from Beautiful Barbados.

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User's recommendation: Don't wait get a wWagon Floodlight now

James K Wyb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Heated cup quit heating

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I bought one of your cups from amazon, received it 10/06/20. It worked just the way I wanted it to. Four days ago it quit heating.

I want a replacement!

Do you make one with a USB end for plugging into power supply?

James Kenyon

710 1st ST NW

Oronoco, MN 55960

507 259 **** cell

507 367 **** home

jimjoken@***.com

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Preferred solution: Let the company propose a solution

James S Iql

Something is broken on compressor after receiving itby mail

Box was torn, broken light, and dial for compressor broken.

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James S Iql

Some things broken on compresser

Dial on air gauge broken,also light is broken

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Loss:
$100

Preferred solution: Apology

Anonymous
map-marker Saint Louis, Missouri

Damage

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1. The blue ice pack leaked until it was empty while not in use in my bathroom ruining all the toilet paper and kleenex where they are stored.

2.

The velcro attachment no longer sticks.

3.The mesh for the ice pack is disinagreting, basicly fallling apart.

4.

Last but not least, the fully charged heat unit lasts only appoximately 10 minutes.

I have been out town for while, effecting the time that it took to get back to you.

Please explain if this has happened to anyone else and your plans to reconcile this situation.

I had to buy a replacement because of my bad back. Please respond-Bridget Burrell

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Guy Z

Defective part air nozzle valve

WAGAN - Defective part air nozzle valve

I received the wrong part, what I need is the valve located at the end of the air hose for some reason this valve doesnt let any air out to my tire

When I took it out of the hose and start the compressor I got the air to flow

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Preferred solution: Replace the part

User's recommendation: Need another valve, beside thatI’m very satisfy with the compressor

Teryn Evr

Missing part

No one picked up the phone.

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Eddie H Tcu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hi just got your led floodlight 2000 remote control

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Hi I bought 2 lights for my dock . we came back after it was dark .

lights were on but i could not control 10,30 6* 100 from the boat ? after we got off I couldn't even turn them off from the boat . had to walk right up next to the lights and they finally turned off . got up late last night just to see if they came on they did not.

so I turned them on now with remote. how far do i need to be from lights ? before the remote will work ? if you have to be right next to it that's not good .

tried to call you today you have to know the extension ## I wanted customer service whats the # also it says to leave a message you can't its full SOOOOOOOO WTF you need to fix Fast !!!!!! i wont be home 7/7/2020 but please call me on Thursday 7/9/2020 in the morning after you start .

if I do not hear back from you i will be returning the lights. paid a lot of money for your lights and no help :(

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Preferred solution: Let the company propose a solution

LeRoy P Plz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

We have not heard a word from any Wagan employee. Still waiting.

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We have a faulty JumpBoost V6 Air. We need to know where to send it back to, for a replacement to be sent to us. We acquired it thru our Rewards Program for our credit card.

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Preferred solution: need a replacement for our damaged JumpBoost V6 Air

Carmello Eyb

WAGAN INVERTERS ARE JUNK and charge shipping

I bought a new WAGAN brand inverter. All it ever did was kick off with very little load.

I Emailed wagan several times asking how to make it work. Wagan people had all kinds of excuses about how it is my fault or the appliance and not their inverter. After i pressed, they said i could return it. It was still under warranty.

After a couple weeks they sent a new one. But it cost me a lot of money in shipping.

So wagan does reluctantly stand good for their faulty inverters, but it will cost you. A good company would pay for shipping when standing good for something they make that does not work.

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1 comment
Guest

I have the same complaint about AMES INVERTERS,I went trrough two 1500W in less than six months, and I installed one 5000W and never got it to work one day,sent it back and they sent me another one and it would not work.

I fixed the last one with a sledge hammer and torch and sent it back to them, being a contractor I lost that customer.

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